The evolution of the ITES industry in India presents a significant change in the nature of opportunities and challenges. The business has rapidly moved from a low-cost transaction processing operations model to a high-end knowledge-based delivery model. More than 50 percent of the sector is projected to be knowledge-based and is expected to become a US$ 500 billion industry in near future. While BPO is all about size, volume and efficiency, KPO, in contrast, is driven by a depth of knowledge, experience and judgment. In this rapidly changing scenario, the need for professionals who can operate in a global workplace situation is high. A recent study highlights that the key to hiring top performers and retaining them is to comprehend what they best want from their work and tailor the company’s value propositions accordingly.

Hy-Flier’s clients include some of the best organizations in outsourcing and off shoring, be it captives or third party vendors; voice or non-voice; general or niche players. The team at Hy-Flier Consultants acts as a partner to the client in not only recruiting for their critical leadership positions in the BPO industry, but also in understanding the talent dynamics of this segment.