Most applications are first implemented using a small ‘sandbox’ or pilot program, and rolled out to a wider audience of users after the kinks discovered in the pilot are ironed out. Project rollouts are complex, large-scale initiatives. But to benefit from the investment in the new system end users need to gain proficiency in using it. However, few companies budget enough for end-user training, change communication, documentation and support.
Hy-Flier’s Support Services group can help bridge this gap.The group specializes in rolling out projects efficiently – across many locations, departments and people – and supports both legacy and newly implemented applications.Hy-Flier has contact of PMI- and ITSM-trained staff.
Some of Hy-Flier’s Support Service offerings are:
- End-user Training and Documentation
- Change Management and Communication
- Legacy Application Support
- Newly Implemented Application Support
- Field Service and Post-‘live’ Support
- Maintenance and Upgrade Management
- Call Center (voice, email, fax) Suppor